Customer Care
We leave no stone unturned!
Always contact us direct.
Nothing will ever be too much trouble.
If you have thought it, let us see if we can deliver it.
Conversation is what we do...
Have any questions or concerns?
We’re always ready to help!
Call us on
+44 7765 863 123
or send us an email to:
Returns
If you decide for any reason that you are unhappy with the goods or services provided by Rock Stone Silk then we offer a no quibble returns policy.
For handmade, bespoke or individually designed items, the returns policy varies slightly and is agreed on an individual basis.
We aim to provide the highest standard of care and service to you, our valued customer.
Stockists
Rock Stone Silk is proud to be a British Brand with a global vision.
Our products are made in the UK by British manufacturers.
As part of our commitment to growth and sustainability, we look to partner with suppliers, manufacturers and distributers who share our passion for quality and workmanship, as well as our ethical stance on fair trade and the circular economy.
The business operates on GMT, however, to provide a seamless service for our International clients we aim to contact you during your local business hours.
FAQs
Do you provide International delivery?
Yes, absolutely.
We partner with a number of postal and courier services to ensure that we have the most appropriate service for the destination of our goods.
How do I return an item?
You send everything back to us, we process returns directly. Depending on where you are in the world, and what items you are returning, it will be necessary to provide you with personalised instructions.
What is your returns policy?
If for any reason you are unhappy with goods or services, then not only are we happy to provide a full refund within the agreed time frame, we are willing to listen to how we could do better next time.
How do I track my order?
When you place your order you will receive confirmation of the order by email or text message, or both, if you request? You will be updated when the item is dispatched with a delivery date. For bespoke orders, you will be updated at every stage of the process, allowing you to prepare for your delivery
I cannot see what I am looking for. What can I do?
From one-off commissioned items to private and public events, we are here to explore any ideas that you may have. Please see our Rock Stone Bespoke page for information on how to contact us about your needs.
How can I contact your couriers?
This information will be provided when you place your order. However, you can contact us at anytime and we will gladly update you, contacting the courier on your behalf.
What are your delivery options?
Delivery options are variable, they are dependant on where you are in the world. Local, national and international deliveries have different requirements, as do our goods.
What do you do with my information?
Rest assured that we will never pass on your information to any third party. If you have signed up to our newsletters or purchased products through our online store, we may send you company information, such as the latest products and services, from time to time. Please see our privacy policy for more information.